Delete your XoraPro account

1.1 This page is for anyone who wants their XoraPro account and personal information removed. You do not need to sign in to read it or to make a request.

1.2 XoraPro is made and run by M/s N.P. Xora Private Limited (मे. एन.पी. जोरा प्राइभेट लिमिटेड), Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Nepal, Company Registration No. 387740/82/83, PAN 623570591, called "N.P. Xora", "we" or "us" on this page.

1.3 We will delete your account and your personal information. There is one thing we cannot delete, and we would rather say it plainly than bury it: the books of a business, and the record of who entered and changed them. Nepal's tax law requires those to be kept for a set number of years, even after the person who made them has left. The rest of this page says exactly what goes, what stays, and for how long.

2.1 Paid plan. If you are on a paid plan, cancel it first, or tell us in your request and we will cancel it for you.

2.2 Export first. Download anything you want to keep, such as invoices, ledgers, party balances, payroll and stock reports. Until our team switches the account off (step 3 of the box above) you can still sign in and export. After that, nothing can be taken out of the account through the app.

2.3 Other people on a business account. If you own a business account and other people use it, tell them before you ask. Section 7 explains what happens to the business.

2.4 It cannot be undone. Once the account is switched off and your details are removed, we cannot restore it. If you sign in again later with the same email address or mobile number, that starts a new, empty account. It does not bring back the old one.

3.1 Deletion is done by hand by our own team. Write to support@xorapro.com, as the box at the top of this page explains. We check that the request really comes from you, which usually takes 2 to 3 working days. Our team then switches the account off so that nobody can sign in to it, and removes your name, email address, mobile number and photo from it. We aim to finish within 30 days of receiving your request, and we email you when it is done, at the address you wrote from.

3.2 We act only on a request we have confirmed comes from you, or from someone the law allows to act for you. If we cannot confirm it, we tell you what we need.

4.1 When we carry out your request:

• Your details on the account. Your name, email address, mobile number and photo are removed from your XoraPro account.
• Your sign-in. The account is switched off. Your password, passkeys and sign-in codes stop working, and every device that was signed in is signed out.
• Our own messages to you. We stop XoraPro's own email, SMS and app notifications to you, and we remove the contact details we used to send you messages.
• Your Xora AI conversations. The questions you asked Xora AI and its answers are deleted.

4.2 After this, the account itself no longer carries your name, email address or mobile number, and nobody can sign in to it.

4.3 We keep a short dated note that an account with your email address was deleted on a given day, so that we can show we honoured your request. The note holds nothing else about you.

5.1 If you ran a business on XoraPro, we cannot delete its books. Nepal law says they must be kept:

• VAT records: every tax invoice, the purchase and sales books, and every debit and credit note. Six years after the end of the fiscal year. Value Added Tax Act 2052, section 16(4), with Value Added Tax Rules 2053, rule 23(7).
• Documents that support an income tax return. At least five years after the end of the income year. Income Tax Act 2058, section 81(2).
• Company accounts and annual financial statements. At least five years after the end of the financial year. Companies Act 2063, section 109(8).
• The audit trail attached to these records, which includes who made each entry, sign-in times, internet address and device. For the same six years. It cannot be edited or deleted. Electronic Billing Procedure 2082 (विद्युतीय बीजक सम्बन्धी कार्यविधि, २०८२).

5.2 In practice we keep all of the books for the longest of these periods, six years after the end of the fiscal year, with the main copy stored in Nepal and a read-only standby copy in Singapore, and then destroy them.

5.3 For bills there is a second reason. Under the Electronic Billing Procedure 2082, billing software must not let an issued bill be deleted. A bill can be cancelled, with the reason recorded, but the record stays and the numbering runs unbroken through the fiscal year. If we erased your bills there would be gaps in the sequence, and that alone can fail a tax audit of the business.

5.4 After deletion, these books and audit trail entries stay, but the account they point to no longer carries your name, email address or mobile number.

5.5 We also keep our own bills to you for your XoraPro plan, for as long as tax law requires, because we must account for our own tax the same way you do.

5.6 These records are released only to the business that owns them, or where the Inland Revenue Department, the Office of the Company Registrar, a court or another authority lawfully requires them.

6.1 Encrypted copies of the database are kept so that XoraPro can recover from a failure. They clear on their own cycle: daily copies after about five weeks, monthly copies after about thirteen months, and each fiscal year's archive copy after at least the period tax law requires books to be kept.

6.2 A backup is never restored to bring back data you asked us to delete. It is used only to recover the service from a failure. If a backup ever had to be restored, we would carry out your deletion again.

7.1 Deleting your own account switches off your sign-in. It does not by itself close the business or remove its books.

7.2 If you own a business on XoraPro, say in your request whether another owner or a person you name should carry on running it, or whether you want the business closed as well. We will confirm by email what will happen to the business before we act.

7.3 If the business is closed, its books stay for the period in section 5, and the business's own duty to keep its books under tax law continues. Export them first.

8.1 Say your employer entered your salary details, or a shop saved your name and phone number against a khata. That information belongs to that business, not to us. The business decides what happens to it; we hold it for them, the way a godown holds someone else's stock.

8.2 The fastest route is to ask that business directly. They can correct or remove most things straight away from their own screen.

8.3 If you have asked and got nowhere, email support@xorapro.com with the name of the business and what you want removed. We will:

• pass your request to the business within 3 working days, and tell you we have done it;
• give you the business's registered contact details, so you can follow it up yourself;
• carry out the steps in section 4 for any XoraPro sign-in you have yourself, such as a staff sign-in;
• act on the business's instruction as soon as they give it.

8.4 If the business does not respond, tell us and we will chase them once more. If they still do not act, we will say so plainly rather than leave you waiting.

8.5 The limits in section 5 apply to the business too. A salary that was paid, a tax that was deducted, or a bill issued in your name has to stay in its books for the years the law requires.

You do not have to delete everything. You can ask us to remove only your mobile number or your photo, or to stop XoraPro's own messages to you, and keep the account running. Email support@xorapro.com and say what you want removed. You can change your name, email address and photo yourself in your account settings.

If we cannot delete something, we will tell you which record it is, which law requires it to stay, and the date it can be destroyed. You will not get a vague answer.

11.1 The Individual Privacy Act 2075 says personal information may be collected only with consent and used only for the purpose it was given for (sections 12(2) and 12(3)), and may not be used or given out without consent, apart from the exceptions the Act lists (section 26(1)). That duty applies to a company as it does to a government office.

11.2 The Act does not, in its own words, give a general right to have data erased, and its route to have wrong information corrected (section 28) is against public bodies. We offer deletion and correction anyway, as our own promise, because we think you should have them. Where Nepal's tax law says a record must stay, the law wins, and this page says exactly where that happens and for how long.

11.3 Nepal has no data protection authority. A complaint under the Act goes to the District Court, within three months of the act complained of (section 30(2)), and the court may order compensation (section 31). Come to us first and we will try to put it right without that.

If you are unhappy with how we handled your request, email support@xorapro.com with the subject "Complaint". The link fills the subject in. Your email reaches the two people who run XoraPro. We reply in writing within 15 days.

• M/s N.P. Xora Private Limited, trading as XoraPro
• Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Nepal
• Company Registration No. 387740/82/83 · PAN 623570591
• support@xorapro.com

Write in Nepali or English. We reply in whichever you used.

14.1 This page is governed by the law of Nepal. Any dispute about it is decided by the courts of Nepal.

14.2 This page is published in Nepali and English.